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        Jeff Orr's Analyst Perspectives

        Automation uses technology to perform tasks or functions that would otherwise require human intervention or effort. Automation has existed for decades, and it takes many forms. It handles routine tasks, freeing time for knowledge workers to perform other activities that require creativity, subjectivity or empathy. Automation can also improve the quality, efficiency and consistency of business processes as well as enhance customer satisfaction and brand loyalty.

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        Topics: Digital Technology, AI & Machine Learning, robotic automation

        Increasing threats and challenges from cyberattacks, data breaches and other incidents have made digital security a critical concern for organizations. These dangers have devastating consequences, including financial loss, reputational damage, legal liabilities and operational disruption. Adopting effective and efficient digital security strategies is key to protecting data, assets and customers from risk.

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        Topics: digital business, Digital Security

        Cloud computing has emerged as the catalyst for a shift from digital transformation to digital modernization. This technology offers many advantages, including heightened agility, cost reduction, improved collaboration, enhanced security and accelerated innovation. Hybrid and multi-cloud strategies offer distinctive strengths that enable organizations to optimize the IT infrastructure necessary for digital transformation and modernization efforts.

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        Topics: Cloud Computing, Digital Technology

        With the growing threat landscape and increasing reliance on technology, digital security has become a critical concern. What constitutes digital security, and how is it different from cybersecurity? How are the roles of the chief information officer and chief information security officer evolving to meet digital security needs? To explore these questions, we must understand the impact of digital transformation and modernization and identify strategies for success. I’ll also set the stage for...

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        Topics: digital business, Digital Security

        A lot has been written about the definition of generative artificial intelligence (AI) and large language models (LLMs), though less has been written about the business considerations for an organization to evaluate adopting and implementing these technologies. And more importantly, does the technology align with the Office of the CIO objectives and the goals of the business? The value of generative AI software must be put into terms that all stakeholders can relate to. And organizations cannot...

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        Topics: Digital Technology, natural language processing, AI & Machine Learning, Collaborative & Conversational Computing

        The digital transformation movement was about making wholesale changes in the use of technology across all lines of business and functions. It required organizational change on a large scale, including adapting the organization’s culture, retraining or rehiring the workforce and process realignment. Change management and a significant time commitment to implement change were necessary while maintaining existing operations.

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        Topics: Cloud Computing, Digital Technology, digital business, Governance & Risk

        I am happy to announce that I have taken on a new role at Ventana Research to lead the firm’s overall research and advisory for the CIO and technology leader practice. The area focuses on digital modernization and the transformation necessary for IT teams to be successful across an organization. The market coverage spans Cloud Computing, Digital Security, Generative AI and the technologies driving Intelligent Automation.

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        Topics: Digital Technology
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