In the evolving landscape of business operations, intelligent automation has emerged as a key driver of productivity, operational efficiency and workforce satisfaction. Each facet of an organization perceives the value of automation through the lens of its unique objectives and goals. In a previous perspective, I shared the reasons why enterprise organizations are leaning towards automating business and technology workflows, highlighting three pivotal business and technology trends that are...
Read More
Topics:
Digital Technology,
robotic automation
Ensuring digital effectiveness requires insights into how enterprises can provide the best outcomes through people, processes and technologies. Armed with those insights, business and technology investments can effectively innovate and streamline organizational processes.
Read More
Topics:
Digital Technology,
AI & Machine Learning,
robotic automation
The role of the chief information officer has evolved from managing IT to maximizing technology for business value. Many organizations launch digital transformation programs to identify and deliver the desired value but discover that digital transformation is a complex, lengthy process. Budgets and resources can be quickly exhausted with little to show for the investment. Yet business objectives remain.
Read More
Topics:
Digital Technology,
Customer Experience Management,
robotic automation,
Work Management
Intelligent automation is a powerful tool that can help the CIO and IT leaders optimize business processes and outcomes while reducing costs, risks and errors. Automation takes many forms, each with its own applications, benefits and limitations. In a previous perspective, I shared how technology helps organizations automate processes and enhance workflow efficiency. This perspective explains the various types of automation enabled by artificial intelligence technologies and their applications...
Read More
Topics:
Digital Technology,
AI & Machine Learning,
robotic automation
Automation uses technology to perform tasks or functions that would otherwise require human intervention or effort. Automation has existed for decades, and it takes many forms. It handles routine tasks, freeing time for knowledge workers to perform other activities that require creativity, subjectivity or empathy. Automation can also improve the quality, efficiency and consistency of business processes as well as enhance customer satisfaction and brand loyalty.
Read More
Topics:
Digital Technology,
AI & Machine Learning,
robotic automation